We accept Visa, Mastercard, Discover and American Express credit cards and debit cards from our Checkout page. All of our payments are processed through the Stripe Payment Processor.
How soon are my orders processed?
Your orders are processed on the same day they are received, and your first box will be shipped as soon as our fulfillment team is able to process your order. All subsequent boxes will be shipped to you between the second or third week of every month.
What is your policy on refunds?
We offer a refund to the retail value of any item in your box that arrives missing or damaged. We also offer a full refund on boxes that were lost during delivery.
Cancellations must be processed prior to shipment. Once shipped, we will not reverse charges or provide refunds. If you have any questions or concerns, don't hesitate to contact us at hello@trytreats.com. We'll take care of you!
How do I change my billing information?
You can change your billing information by visiting your Treats Account page. Once on the page, scroll down to the “Credit Card” section and click the “Edit" button. You will then be taken to a page to edit your credit card information. Once finished, click the “Save” button to update your billing information.
Can I pause my subscription?
Yes, you can. Navigate to your Account page and click the "Edit" button under the "Your Subscription" section. You will be taken to a page where you can pause your subscription, change your subscription plan, or cancel your subscription.
How do I cancel my subscription?
You can either send us an email at hello@trytreats.com (please include the email your subscription is under), or cancel by logging into your Account page and clicking the "Edit" button under the "Your Subscription" section. There, you can pause, change, or cancel your subscription.
Note: Cancellations must be processed prior to shipment. Once a box has shipped, we cannot reverse charges or provide refunds.
